Effective Date: 03/29/2025
Last Updated: 04/06/2025
No Wound Untreated, Inc. (“we,” “our,” or “the Organization”) uses social media platforms—including but not limited to Facebook, Instagram, YouTube, and our official website—to promote mental health awareness, share program updates, and connect with our community.
We are committed to upholding the highest standards of privacy, ethics, and legal compliance, especially regarding the confidentiality of individuals who participate in or benefit from our services. This policy outlines how we manage our digital presence and protect our community in accordance with HIPAA, New York State confidentiality laws, and other applicable standards.
1. 🚫 HIPAA Compliance & Client Confidentiality
As an organization providing mental health programming, No Wound Untreated, Inc. is subject to the Health Insurance Portability and Accountability Act (HIPAA) and related New York State privacy laws. We take confidentiality seriously and ask that all users exercise caution when engaging with us on public platforms.
Do Not Share Personal Health Information
We strongly advise all clients, participants, and users not to post any Protected Health Information (PHI) in comments, messages, or tags on any of our social media accounts or our website.
Examples of PHI include (but are not limited to):
Your full name combined with any mental health condition or diagnosis
Treatment dates, services received, or therapy attendance
Medication, provider names, or clinical details
Any identifiable information that connects you to services received
⚠️ Disclosing your own information in a public forum can compromise your privacy. No Wound Untreated, Inc. is not responsible for any privacy violations resulting from users voluntarily posting their personal information online.
We reserve the right to hide, delete, or report any comment or content that may contain PHI or violate this policy, in order to protect all parties and comply with legal obligations.
2. ✅ General Use and Community Guidelines
Our social media platforms are used for educational and engagement purposes only and are not a substitute for clinical advice, therapy, or emergency services.
By accessing our content or interacting with us online, you agree to the following:
Respect others. No harassment, hate speech, bullying, or discriminatory remarks.
Stay on topic. Comments should relate to the original post. Spam, unrelated advertising, and solicitation will be removed.
Protect your privacy. Do not post identifying information about yourself or others.
Respect copyright and intellectual property. Do not post content that you do not have the right to share.
We reserve the right to moderate, delete, or block users who violate these terms.
3. 💬 Comments and Public Interaction
Public comments and replies do not constitute an endorsement, clinical relationship, or engagement in service. We do not provide mental health advice or assessment via social media.
If you are seeking help or have clinical needs, please contact us directly through secure channels listed on our website or dial 988 for the Suicide & Crisis Lifeline in an emergency.
4. 📽️ Use of Video and Multimedia (YouTube, Facebook & Instagram)
Videos and livestreams we post are for informational and educational purposes only. They may include mental health education, staff interviews, wellness tips, and community outreach. Unless explicitly stated, they do not feature clients or confidential sessions.
Any participants shown in videos or photos have signed appropriate media release forms consistent with New York State consent laws.
Unauthorized use or reproduction of our video content is prohibited unless permission is granted in writing.
5. 📜 Legal Disclaimers
No Clinical Relationship Created: Viewing, commenting, or engaging with our social media content does not create a therapist-client relationship.
No Emergency Services Provided: We do not monitor social media accounts 24/7 and cannot respond to crisis situations online.
Third-Party Content: We are not responsible for third-party content, including that of commenters, tagged accounts, or external links shared by users.
6. 🔐 Internal Social Media Management
We maintain the following internal safeguards:
Designated staff manage all accounts using secure passwords and 2FA.
Staff receive regular training in HIPAA, ethics, and digital communication.
All content is reviewed for compliance before publication.
We do not engage in private discussions with clients via social media. Please use our secure contact form, phone number, or email for inquiries.
7. 🔄 Policy Updates
This policy may be updated from time to time to reflect changes in the law, technology, or organizational practices. Continued use of our platforms following any updates constitutes acceptance of the revised terms.
8. 📩 Contact Us
Questions or concerns about this Social Media Policy may be directed to:
No Wound Untreated, Inc.
📍 852 Kensington Avenue, Buffalo, NY 14215
📞 716-292-8848
📧 nwuinc@gmail.com
